Information About Participants in Clinical Trials
You may choose to participate in clinical trials of biopharmaceutical products as part of Amgen Korea’s medical research and development programs. If you participate in one of these clinical trials, you will be asked to provide express written consent to the manner in which your personal information will be collected, used, transferred, accessed and/or disclosed in connection with the research related to the trial.
Generally, Amgen Korea only receives pseudonymized information relating to participants in clinical trials from physicians and investigators conducting the trial. Pseudonymization means that directly identifiable information such as your name and residential address are replaced with a unique reference number (a pseudonym), referred to as a subject identification number.
Personal identifiers, such as your name, are not collected by Amgen Korea unless required by law or regulatory authorities.
Amgen Korea employees or its authorized contractors may view personal information at a clinical trial site to audit and/or monitor the trial and to comply with regulatory requirements.
Your personal information may be disclosed to and reviewed by members of the ethics committee responsible for the trial or other institutional review boards located in other countries; your personal medical practitioner; regulatory agencies and health authorities for review and inspection and in support of regulatory filings in South Korea and in other countries; a central vendor for analysis, interpretation, and reporting results back to us and/or the study doctor; and others where required or authorized by law. These third parties may be located in countries outside of South Korea including the United States of America (“U.S.”), Canada and countries in Europe, Latin America and Asia-Pacific.
Information About Patients
If you contact Amgen regarding your experience in using one of our products, including to report an adverse event (‘side effect’) or a defect or quality issue with the Amgen product you received, we may ask you for specific facts, including patient initials, age, and gender, and prescribing physician. We may use the information you provide in submitting reports to regulatory agencies as required by law. We also may use the information to contact the prescribing physician to follow up regarding an adverse event (‘side effect’) involving use of our product.
You should know that we may disclose your personal information to third parties performing work on our behalf, such as our call center operators and other entities that assist us in responding to and processing your inquiries and product experience reports. These third parties may be located outside of South Korea. We may also disclose your personal information to our related affiliates in the United States of America, Canada, and countries in Europe, Latin America and Asia-Pacific, who assist us in responding to your enquiries.
Information About Health Care Professionals and their Staff
If you are a health care professional we may collect personal information about you in order to:
Conduct clinical trials;
Inform you of our events, products, new products and product recalls;
Fulfil our statutory pharmacovigilance reporting obligations;
Organize your travel for our events and third party educational events sponsored by us;
Improve our products and services and marketing activities, including by conducting market research;
Manage our relationship with you;
This personal information includes your name, contact details, specialty and qualifications, professional association membership number, details of your hospital or medical and consulting room, whether you are a member of an Amgen advisory board or an advisory board of a similar organization, and your bank details (if you provide services to us). If you attend one of our events and/or third party educational events sponsored by us and we arrange your travel, we may also collect your passport details and airline frequent flyer numbers.
We may collect this personal information from you (such as when you register for one of the events) or your representatives, as well as customer relationship management companies and marketing agencies.
For the purposes referred to above, we may disclose your personal information to customer relationship management companies, third party event organizers, third party suppliers who assist us in providing our products and services (such as booking your travel and analyzing personal information to improve sales targeting and recommendations), market research agencies, and others where required or authorized by law. If you are attending an international event, these services providers may be located in the country in which the event is located.
We also collect personal information regarding investigators and their staff involved in clinical trials. This information will be retained by Amgen Korea in a database. The database is held by Amgen Korea’s parent company (Amgen Inc. in Thousand Oaks, California, U.S.) and accessible worldwide by Amgen. Amgen may use the database for purposes including but not limited to matching investigators to suitable trials, monitoring trial progress, and assessing administration and conduct of trial sites. Amgen may also share with clinical research organizations world-wide data held in the database regarding investigators where Amgen engages such organizations to assist in the conduct and management of a trial. Further we may use this information to comply with our legal and regulatory obligations, including where required, disclosure to regulatory agencies.
We may also disclose your personal information to vendors outside of South Korea who provide us technical support and assist us in enhancing our systems. In such cases Amgen Korea will comply with applicable laws to which Amgen Korea is subject to ensure that your information is protected.
Information Relating to Users of Our Website
Identifying information while using our website. We may use the IP address of your computer to maintain communications with you as you move about our website and personalize website content.
to customize your website experience by anticipating the information and services that may be of interest to you;
to improve the functioning of our website by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand; and
for our business purposes, including operation of our website, as well as research and product analyses to help us better market our products.
Individuals that register to use our online information and services
If you choose to register to use our online information and services, we may also collect and use the personal information you give us (such as your name and contact details) to send you an e-mail confirming your registration and to respond to your questions. Upon your request, we may also send you e-mails with information about our product and services.
Individuals that participate in our online interactive services
If you choose to participate in our online interactive services (including health questionnaires and care management tools), we will collect the personal information you choose to disclose (which may include health information) and analyze it to discover new facts that could help us better understand how our products are used in coping with the diseases for which they are marketed. Although the information you provide through these interactive services may not identify you, we may link it with other information you provide us elsewhere on our website which does identify you. We may combine this information with that from other website users to create summary data that we will use for our business purposes, including research and analysis to improve our products and help us better market our products.
Information About Job Applicants
You may browse jobs on our website and choose to apply for vacant positions. For further information with respect to personal information that may be collected as part of a job application, please visit the Amgen Careers Online Privacy Statement at: http://careers.amgen.com/en/privacy-policy
Information About Other Individuals
If you communicate with or request information from Amgen personnel, they will have your e-mail address as well as any personal facts you choose to include in your communication.